Shipping & Returns

Service Area

We currently ship to the continental United States only (48 contiguous states). We do not ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.

Processing Time

Orders are processed within 1-3 business days. You will receive an email with tracking information once your order has shipped. Business days are Monday through Friday, excluding federal holidays.

Delivery Times

Once shipped, standard delivery typically takes 5-7 business days depending on your location. Delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on the weight and dimensions of your order.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly with the carrier.

Delivery Issues

If your package is lost, damaged in transit, or significantly delayed, please contact us within 14 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Return Policy

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. To initiate a return, please contact us at contact@arvelleeq.com with your order number and reason for return.

Return Shipping

The buyer is responsible for all return shipping costs. Please send returns to:

Arvelle Equestrian
PO Box 15
Codorus, PA 17311

We recommend using a trackable shipping method, as we cannot be held responsible for items lost in return transit. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

If you need a different size or variant, please contact us within 14 days of delivery. We will work with you to arrange an exchange, subject to availability. The buyer is responsible for return shipping on exchanges.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that have been used, worn, or altered
• Items without original packaging
• Items returned after the 14-day window

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Questions?

For any questions about shipping or returns, please get in touch or email us at contact@arvelleeq.com.