Privacy Policy

Overview

Arvelle Equestrian ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at arvelleeq.com or make a purchase from us.

Information We Collect

We collect the following information when you place an order or create an account:

• Name
• Email address
• Shipping address
• Billing address
• Phone number (if provided)

We do not collect or store your credit card number, bank account information, or other payment credentials. All payment processing is handled securely by our third-party payment processor, Obsydian Pay. Your payment information is transmitted directly to Obsydian Pay and is never stored on our servers.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions or requests via our contact form
• Improve our website and customer experience

If you opt in to marketing communications, we may also send you occasional emails about new products or promotions. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. Your data is only shared with service providers who are necessary to operate our business (e.g., payment processing, shipping carriers), and only to the extent required to fulfill your order.

Cookies

Our website uses cookies strictly for site functionality, such as maintaining your shopping cart and keeping you signed in to your account. We do not use cookies for advertising, analytics, or tracking purposes. By using our website, you consent to the use of these essential cookies.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses SSL/TLS encryption to secure data transmitted between your browser and our servers. Payment information is processed through Obsydian Pay's secure, PCI-compliant infrastructure and is never stored on our systems.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order history and customer service records. If you would like us to delete your account and associated data, please contact us at the email address below.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: contact@arvelleeq.com

You can also reach us through our contact form.